My account has been suspended

  • Jamie Zimmerman
    Asked on July 3, 2020 at 9:21 AM

    Please advise why it has been suspended, I just paid for the brinze package and then my account has been suspended. 

  • Kiran Support Team Lead
    Replied on July 3, 2020 at 10:03 AM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing.

    I have checked your forms and they are clean and normal. I have activated your account and you should be able to access your forms normally. We are sorry for the trouble caused. 

    Thanks!

  • Sam_G
    Replied on July 3, 2020 at 11:10 AM

    Hi Jamie,

    I have moved your concern on this ticket https://www.jotform.com/answers/2428644.

    I will respond to it shortly.