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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Email address are not coming through.

    Asked by Mike Murdock on July 11, 2013 at 06:50 PM

    The way this service used to work is that the email provided in the form by our customers was the email address that it came from. Meaning that the email came like it was a direct email from the person on the form. Now the emails have been coming as do not reply and do not allow us to email them back. What can we do to fix this? Another problem we have been having is that often it seems that filled out forms do not come through immediately, then later push in a bundle, allowing multiple forms to come in one email. This does not work for our needs as many times lately we have been missing customers due to the inability to have them seprately. What can be done to fix this as well?





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    Answered by khrisell on July 11, 2013 at 08:53 PM


    We had to disabled the Sender Email Address feature since faking our customers' email addresses caused problems. However, we came up with a solution that you will be able to use your own SMTP server to send emails.
    Kindly refer to this link for the complete walk-through.
    Can you elaborate what do you mean with the email push so that I can assist you with the inquiry about it? Thank you and we are sorry for the inconvenience it may have caused you.