Integration to wix failed with mobile

  • coconutwork
    Asked on July 3, 2020 at 1:08 PM

    Hi,


    I have integrated the form to our website with the following link: https://www.coconutwork.org/5030remember-survey

    The link of the form: https://form.jotform.me/201433246416447


    The problem is that the form is well visible when using a laptop, but it does not load on mobile.


    Best regards,


    Jotform Thread 2428819 Screenshot
  • VincentJay
    Replied on July 3, 2020 at 2:18 PM

    Please try re-embedding the form by following this guide: https://www.jotform.com/help/70-Adding-a-Form-to-Your-Wix-Site

    After that, please try it again and let us know if you need further help. Thank you.

  • coconutwork
    Replied on July 3, 2020 at 2:28 PM
    This is what I had done initially.
    ᐧ
    ...
  • VincentJay
    Replied on July 3, 2020 at 3:40 PM

    I see. Thank you for updating us.

    Please try re-embedding the form using the iFrame Embed Method and see if the issue still persists. This will avoid conflicts from your website and the form.

    Guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Give it a try and let us know if the issue still persists.