How do I cancel subscription and get a refund?

Hi jotform support,

Good day!

I'm new to creating an online form and I was just thinking of making a simple one where in the person who will have to fill up the form won't have to complete/ do the payment via the form too. I discovered that I was the "Purchase Order" type option but when I was selecting that, it was disabled. I thought it was disabled because I was only using a the BASIC version, so I upgraded my account. Eventually, your support team responded to my query that I just couldn't select PO option because PayPal was already selected.

I would like to continue using Jotform and upgrade in the future but for now, i would like to cancel the upgraded version first and use the Basic version. Hoping that I can get a refund please.

Hello,

We have already addressed your issue on your other logged ticket: https://www.jotform.com/answers/2430425-How-do-I-cancel-subscription-and-get-a-refund