Retrieving existing forms

  • UKSLC
    Asked on July 5, 2020 at 6:51 AM

    Hi there, 

    Can I request a phone call rather then ask questions over email, I would find it much easier.

    Many thanks,
    Ashley 
    LCUK 

  • Girish JotForm Support
    Replied on July 5, 2020 at 7:53 AM

    Hello,

    Sorry, but we do not provide phone support.

    You can let us know the issue that you are facing via this ticket link and we shall help you out.

  • UKSLC
    Replied on July 6, 2020 at 3:28 AM
    Ok thank you for letting me know.
    We have recently edited our forms mostly just wording and one question taken out and replaced with a statement. The issue I’m facing is when I view old submissions which had the original version of questions are now unable to see. I want to retrieve a from for a customer however, the questions are now replaced with the new ones and not showing a true copy of the form originally filled out
    How can we look at old forms prior to editing?
    Many thanks
    Ashley Bezzina
    Area Manager
    [cid:image001.jpg@01D6536B.B9DF8D10]
    a.bezzina@laserclinics.co.uk
    Mobile: 07378275974
    22 Tudor Street,
    London. EC4Y 0AY
    www.laserclinics.co.uk
    @laserclinicuk
    FB / IG / LI
    ...
  • roneet
    Replied on July 6, 2020 at 7:39 AM

    Have you removed any of the fields from the form? Please be noted that if you delete any of the fields then all the previous submissions associated with that field would also be removed from the form and would be deleted permanently from the server.

    Any edits on the form would also be applied to the previous submissions of the form. You cannot have multiple versions of the form.

    You may clone the form and then make edits on it.

    If you want to restore to a previous version of the form before the edit you have made then you may restore to a previous version.

    Guide: https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    Thanks.