What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    why notifications are not working?

    Asked by clockman on July 12, 2013 at 07:12 AM

    why my email notifications are not working for my forms?

  • Profile Image

    Answered by ebizz on July 12, 2013 at 07:24 AM

    I adhere to this problem.

    We don't receive our highly important notifications. The solution with "no-reply" doesn't work. When I tested our form myself I got only 1 notification on 5 tests. The notification that I received was with a sender's email address at gmail.com, but others with the same email address don't arrive.

    This is a major issue which is already pending several months !!!

    When you know that I got 1 noification at gmail, but not the one sent a few minutes later, I don't believe that this issue is caused by the email provider blocking the notification.  If that would be the reason then Jotform should notify those sometimes major email providers to whitelist the Jotform domain !

    But IMHO it has nothing to see with such blocking.

    This is a MAJOR ISSUE. Please put your development team onto this problem.

    We can't afford to loose our customer submissions ! They are crucial for our business !

    Please fix this issue quickly !

  • Profile Image

    Answered by paketecuento on July 12, 2013 at 07:43 AM

    i can also confirm notifications are not working... Test mails are delivered but not real notifications. Also tested smtp emial... but no luck :(

  • Profile Image

    Answered by camisetasdequipos on July 12, 2013 at 07:53 AM

    I have the same problem. Test mails works but notifications never received.

    Please fix it.


    Best regards.

  • Profile Image

    Answered by sierrastroll on July 12, 2013 at 08:01 AM

    This is absolutely ridiculous.  I don't understand why our settings keep changing on their own to disable email notifications, but I'm wondering if we can sue Jotform if we end up going out of business because we're not getting requests for service from our clients.  


    We're looking for other form processing options now.  This has been the worst week of our seven year history, all thanks to Jotform.  We are in the field, we cannot sit here and log into Jotform every five minutes or wait for a Google Chrome Jotform plugin to notify us when we have new submissions. Our email notifications have worked beautifully for years.  I don't understand what's happening, but this is completely unacceptable.


    Will JotForm be issuing a statement to our 200+ clients explaining why we've been so unresponsive to them this entire week?  

  • Profile Image

    Answered by sierrastroll on July 12, 2013 at 08:24 AM

    It is interesting to note that every time I post a complaint about email notifications, I mysteriously get an email notification of a form submission almost immediately.  


  • Profile Image
    JotForm Founder

    Answered by aytekin on July 12, 2013 at 08:39 AM

    I am sorry about the problems. You seems to be all reporting different problems. We will have to help you case by case basis. Can you open new thread here and make it private so that we can help you specificly and the thread does not turn into a general discussion?

    We are working on finding solutions for all cases. We are determined to solve all problems. Nobody will be left in the cold. Thank you for your patience. 

    We are currently implementing an email verification so that you will be able to add your own Sender Addresses like before. You only need to verify the email address. This will be live today.