What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why should this change?

    Asked by Ikisami on July 12, 2013 at 07:28 AM

    Why should this change? It worked well so far! Now, every form has to be set down and watch! In addition, I do not see the sender's e-mail address! To me it is very important the sender's e-mail address to see! Education curriculum that we can send to!

    But now, unfortunately, your application is not received by the sender! It's not working!

    I was all super far! I did not want this to change! I purchase premium package and now nothing works!



    This is a re-post of a comment on Send Form Emails From Your Own Email Address: JotForm Now Support SMTP

    sender purchase premium package addition
  • Profile Image
    JotForm Founder

    Answered by aytekin on July 12, 2013 at 07:30 AM

    Having an option to use your own email address to send emails is a feature we have just added. So, we have not changed anything there. We have actually added a new feature.

    If you mean the Sender Address it was actually a bad way to do things. We were faking emails to be coming from you. Most of the time it was harmless but some spammers started taking advantage of this.

    We have just re-enabled the sender address for forms that already had this. So, your forms should continue working as before. You will just not be able to add fake Sender Address to the new forms/notifications. Instead you should use the SMTP feature we have just released. 

  • Profile Image

    Answered by Ikisami on July 12, 2013 at 07:50 AM

    The problem is still there! Your e-mail address is not! Just JotForm, formresponse, SMTP session! I want to sender's e-mail address! As in the past!

    See the Print Screen: https://docs.google.com/file/d/0BwLVwp-FhkBaTU1FZnFHTUx6UGs/edit?usp=sharing


    The other problem is that it does not work at all on the form! Fill and send, but not receive it! Please check for me! Thank you very much!

    http://form.jotformpro.com/form/30054719864963

  • Profile Image
    JotForm Founder

    Answered by aytekin on July 12, 2013 at 09:14 AM

    I tested it and received both emails.

    Please check your spam inbox. 

  • Profile Image

    Answered by Ikisami on July 12, 2013 at 11:22 AM

    In the meantime, I made a test and now it looks like it works! But unfortunately, we still can not it to be inserted sender's e-mail address! Can only reply by e-mail settings.

    I have long been a dream and I really like the JotForm, but I was very surprised at this change!

  • Profile Image
    JotForm Founder

    Answered by aytekin on July 12, 2013 at 11:42 AM

    We added the Sender Address back. You only need to verify the email address.

    http://www.jotform.com/help/238-How-to-Add-a-Sender-Address