Does recipient of a form have to create jotform account to complete form?

  • MajidahM
    Asked on July 5, 2020 at 8:05 PM

    If I email the link to one of my forms for someone to complete...do they have to create a JotForm account or logon using Facebook to complete the form?  I hope that I'm just doing something wrong?  I copied my form link and included it in a email to someone and it looks as though they need to logon or create JotForm account to access form.  Please advise...

  • Sonnyfer JotForm Support
    Replied on July 6, 2020 at 1:47 AM

    Hi there - If you copy your form's direct URL and send them through your own means (email, SMS, etc), they won't be required to create an account to fill out your form.

    Guide: Where-to-Find-My-Form-URL 

    If, however, you added them as form Assignee, then it is required for them to have a JotForm account.

    Guide: Adding-assignees-to-your-form 

    Let us know if you have further questions/clarifications.


  • MajidahM
    Replied on July 6, 2020 at 8:44 AM

    I'm still experiencing the same problem...I did use the form's direct URL.

    Please see my 2 screen shots. I emailed form to a friend and they received same logon window I did...why doesn't the form just open for the user to start completing the form? 

    First is pic of email I sent from the JotForm app.  Then we opened email on friend's phone, clicked on link and the logon window appeared for her to use google, facebook or create an account. Why?

    Please advise...

    1594039420Screenshot 1 Screenshot 101594039457Screenshot 2 Screenshot 21

  • Sonnyfer JotForm Support
    Replied on July 6, 2020 at 9:49 AM

    Hi - Thanks for providing your form's direct URL. https://form.jotform.com/201545588119056 

    I did a quick check and it looks like your form is set to Private. Thus, asking for a JotForm account.  

    1594043330settos Screenshot 10

    Kindly set it to Public so anyone with the direct link can fill out your form without the need for a JotForm account.

    Let us know if you need further assistance.

  • MajidahM
    Replied on July 6, 2020 at 10:04 AM

    Thank you sooo much!