Notification email is not sent

  • techdesk
    Asked on July 6, 2020 at 3:21 AM

    Hello support team. 


    So sorry to disturb you, Now I guess I am the one who has made most letters out of your customers. 

    As I have mentioned a lot already, we are GSIS which is an international school located in South Korea, and there are many parents trying to fill out through Jotform for applying to our school. 

    Today, I have another weird document from a parent. 

    Here is the unusual thing really happened. 

    1. Usually when any parent fills out 'the application form', our admission team is supposed to receive a foundation message such as the basic information. 

    They has not get anything. 

    2.

    We have thought that all the blanks are mandatory to fill out and when all the blanks are filled out, the parent can move to the next page. 

    The document has not had any information. 

    3.

    On the last page of PDF, The only information we can find from the document is his signature, nothing else. 

    Please check this case and reply me

    p.s: Just we talked with the parent on the line, he said he upload all the files he needs to send to us and asked what he is supposed to do.


    Looking forward to your quick reply. 

    Thank you.


    Joey. 

    159402003407 03 2020 페이지 Screenshot 10

    159402005207 03 2020 페이지 Screenshot 21

  • Bojan Support Team Lead
    Replied on July 6, 2020 at 6:50 AM

    Greetings Joey.

    Thank you for your message.

    You have nothing to apologize for. We are here to help you, and we're happy to do so.

    1) Can you please let us know does this happen with all submissions? If not, can you please send IDs of submissions you did not receive? You can click here to see where to find the submission ID.

    I did check the logs for the last few emails, and they were all successfully sent. Please make sure you check the spam folder and add JotForm email to the contact list to prevent further blocking.

    Additionally, please note that your Notification email is empty. Can you please let us know if the email you receive empty, or you do not get the email at all?

    The last two questions have been moved to a new ticket. You will get a reply soon on the following links:

     2) https://www.jotform.com/answers/2431480 
     3) https://www.jotform.com/answers/2431481

    If you have any questions, please post them to associated tickets.

    Thank you for your cooperation.