My forms data are encrypted

Hi, I created a form but all of my forms replies are in code format? I cant read the answers and don't know why.

Hi!

Our apologies for the inconvenience. You are receiving encrypted data because data encryption is enabled on your form. 

You need to access your JotForm submissions page and upload your private key, to read the data. 

For how to view encrypted submissions data, kindly refer to this guide.- Encrypted-Forms-and-How-to-Use-Them

Let us know if you have more questions. 

Hi thanks for the reply. I've put my key in when prompted but my form still
isn't legible... I have deleted the local storage and tried the key again
but it still isn't working. I have also tried decrypting it but I still
can't read it. Any suggestions? Thankyou
...

Hello, 

Sorry for the frustrations caused. Can you please try using a different browser or incognito mode? 

Let us know if the problem persists.