What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Notification email not being received

    Asked by centralmarkets on July 12, 2013 at 10:25 AM

    We have a number of forms on our website, all set up to send a notification email to the same email adddress upon form completion.  In the last week, some of these notifications for certain forms are not being received at the nominated email address yet submission confirmed within job form.

    Any suggestions how this can be fixed?


    Page URL:

  • Profile Image
    JotForm Founder

    Answered by aytekin on July 12, 2013 at 10:40 AM

    OK. Taking a look at "CFX - Personal Application":

    I added my email address to the recipients:

    Then went to http://centralfx.co.uk/contact/personal-account-registration and submitted the form. I received the form fine:

    Removed my email from the recipient list. 

    So, the emails are arriving fine. It might be going to your spam inbox. Can you check that?