What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification on form is not working

    Asked by besharam on July 12, 2013 at 12:34 PM

    The notification on one of our forms has not submitted. I know we have had a few issues. Is there another problem? It is being forwarded to hello@imbesharam.com. Please let me know if this is a problem.

    Page URL:
    www.imbesharam.com

    problem forwarded hello
  • Profile Image

    Answered by EliezerN on July 12, 2013 at 02:40 PM

    We deeply apologize for the inconveniences that may hava caused.

    Due to some issues related to our email notfication system we have made some changes, and that may have affected your email settings.

    So plase make sure to have the settings in this way:

     

    Let me tell you that now it is not possible to setup the Email field of your form as the Sender Email, it only allows using your own email address or using SMTP Accounts which is aside from noreply@jotform.com and noreply@formresponse.com.

    To learn about how to add a sender email please refer this guide: https://www.jotform.com/help/238-How-to-Add-a-Sender-Address.

    Also you can learn about our new SMTP feature which will allow you to send form emails from your own email address. Please refer this guide: https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    If after doing the changes described in the image the issue still persists, please let us know.

    Thanks