Docusign Widget: Signatory not receiving pdf copy of signed form.

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    LVLUPEXPO
    Asked on July 06, 2020 at 05:49 PM

    Hello, 

    I have the Docusign widget on my Jotform. When the signatory executes the form, I receive a pdf copy of it, but my signatory does not. Is there a setting to fix this? 

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    Lorenz_A
    Answered on July 06, 2020 at 08:52 PM

    Hi,

    We apologize for the inconvenience. 

    Please provide us the URL of the form you are currently having a problem with so we can clone it and run some tests on our end to triage the issue.

    We will wait for your response

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    LVLUPEXPO
    Answered on July 07, 2020 at 02:28 PM
    Hello,
    Here is a link to the form: https://form.jotform.com/200535529339154
    Thank you!
    Lauren
    ...
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    Lorenz_A
    Answered on July 07, 2020 at 06:47 PM

    Hi,

    I tested your form and signed the form using DocuSign Widget. I was not able to receive a copy of a signed document. Can you please confirm if you receive the signed document. 

    I cloned your form but I still didn't receive a signed copy of the document. Let me forward this issue to our back-end team so they could further check what's going on. We'll keep you posted on this thread for any updates. 

     

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    LVLUPEXPO
    Answered on July 07, 2020 at 07:28 PM

    Hello, yes I did receive it.

    ________________________________
    ...

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    Lorenz_A
    Answered on July 07, 2020 at 08:40 PM

    Thank you for confirming. However, I wasn't able to receive a copy as well. I have escalated this issue to our back-end team to further check the problem. We'll notify you as soon as there's any update.

    Thank you.

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    Lorenz_A
    Answered on July 08, 2020 at 08:49 AM

    Greetings,

    I have confirm that signatories not receiving a copy of a signed form using DocuSign is a limitation within the widget. I do apologize for any confusion and misleading information. A feature request has been submitted to our developers instead.

    We cannot give any ETA on when this will be added. We'll keep you posted via this thread for any updates.

    Thank you.

  • Profile Image
    LVLUPEXPO
    Answered on July 08, 2020 at 05:28 PM
    Hello,
    Circling back on this. Thank you.
    Lauren
    ...
  • Profile Image
    LVLUPEXPO
    Answered on July 08, 2020 at 05:28 PM
    Sorry I just saw this. Ok. Thank you.
    ...