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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving email confirmations

    Asked by mediacreations on May 04, 2011 at 12:04 PM

    Hi support,

     

    We are not receiving notification of form submissions. The email in the for is correct. It is adel@hemnesslaw.com.

    The url of the form is:http://hemnesslaw.com/appointment.htm

    Our username is: mediacreations

    email is: adel@hemnesslaw.com

     

     

    Thanks for the help,  Tim Barrios

    timbarrios@earthlink.net

    Page URL:
    http://hemnesslaw.com/appointment.htm

  • Profile Image

    Answered by DanielGriffin on May 04, 2011 at 12:50 PM

    Hi there,

    I have edited your question to remove the password.  We don't need your password to examine your account.  However your password would have been visible in this thread for several minutes so you should consider changing it now.  I will investigate your problem and get back to you shortly.

    Thanks,

    Daniel

  • Profile Image

    Answered by DanielGriffin on May 04, 2011 at 01:00 PM

    Hi again,

    Did you ever get any mail from this form or did it just stop working for you?

    I have created a clone of your form in my account and set the address to my own, then submitted it and successfully received the notification.  So it looks like there is a problem either with your mail box or your mail server.  Can you check your spam folder to see if it ended up there?  Failing that you could notify the person that administer your email server and ask them to whitelist the following IPs

    174.34.48.214

    174.34.48.218

    174.34.48.219

    But please do get back to us if you are still having problems.

    Thanks,

    Daniel