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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sender Address

    Asked by mclassdesigns on July 12, 2013 at 06:41 PM

    Hello. I used to be able to make the sender address whatever I wanted without having to use your new smtp sender setup.

    Some of my forms still show my custom sender address without having setup smpt (as it used to work) but other forms are not. The reply-to address is not showing up as the sender address either.

    I don't want to setup smpt. I just want to show sender as if it came from my email like in the past. How do I do this now?

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    Answered by jeanettebmz on July 12, 2013 at 06:49 PM

    You can use either SMTP or add a custom sender address as it was before, as long as it passes a verification process

    Please read that guide and let us know if further assistance is needed


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    Answered by mclassdesigns on July 12, 2013 at 06:56 PM

    But, what if the email address is a noreply setup to send an auto response and not to store any emails?

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    Answered by jeanettebmz on July 12, 2013 at 07:13 PM

    It will be the same process. However, we had enabled back custom Sender Email as long as you verify the address

    Please check that guide out and let us know if you need further assistance