What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    WHAT IS THE BEST WAY TO DOWNLOAD RESPONSES TO MY SURVEY?

    Asked by fwes on July 12, 2013 at 11:15 PM

    MY EMAIL:   notify-fwes@comcast.net

     

    I have been using trial version of JOTFORM and I like capabilities for my needs.

     

    1. I will be issuing a medical questionnaire mostly quarterly. I could accomplish what I want with minimal cost by downgrading to the free trial version for two months, upgrading to the $10 version for the four months where I need it, that downgrading afterthat. This seems like a lot of bother for me and for you. Is there some way that I could purchase quarterly service?

     

    2. Today I got my first response, and the full text of the form was emailed to me. I am not comfortable with email security and would prefer to have the data archive at your site until I can personally down a it. WHAT IS THE BEST WAY TO DOWNLOAD RESPONSES TO MY SURVEY?

    survey responses JotForm email purchase
  • Profile Image

    Answered by khrisell on July 13, 2013 at 03:33 AM

    Hello,

    For your first question, the only payment terms we currently have is, monthly, yearly and bi-yearly.

    You can cancel/downgrade your subscription anytime you want. Like let say you don't need it for this month or the next month, you can downgrade and by the month you need it most- you can simply upgrade. Like you are paying only for the month when you needed it.

    By downgrading, you won't lose any data on you account.

     

    For your second question. 

    The submission data that you received is available for download as Excel, CSV and PDF.

    You can also integrate cloud storage like dropbox and google docs.

    If you need further assistance, kindly let us know so that we could walk you through the process.

    Thank you for using JotForm.