I unable to log in to my account using gmail

  • Farina
    Asked on July 7, 2020 at 10:40 PM

    I made a form, then when it filled by audience suddenly the form cannot be accessed. And my account sign out by itself and can't login back. What should I do to get the record of submission of my form? Thank you so much

    Jotform Thread 2435612 Screenshot
  • Vick_W Jotform Support
    Replied on July 8, 2020 at 3:25 AM

    Hey there,

    Happy to help you today.

    It seems your account was suspended. A request has been sent to the reviewers to provide more details. Will get back to you with an update as soon as I get there response.

    Thanks.

  • Vick_W Jotform Support
    Replied on July 9, 2020 at 4:38 AM

    Hey there,

    I just received an update from the reviewer's team that your account was suspended mistakenly. Please accept our apologies for the inconvenience.

    Your account has already been activated and you should be able to log in to your account now.

    Let us know if you need further assistance.

    Thanks.