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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Forms sometimes unable to show my Forms

    Asked by lalonsi on July 13, 2013 at 02:33 PM

    i've been having issues accessing the 'my forms' page for a while.  sometimes nothing appears, and other times i see it like in the attached.  I'm using chrome but Explorer isn't any better.  helpl.

    Screenshot
    My Forms attached
  • Profile Image

    Answered by khrisell on July 13, 2013 at 03:33 PM

    Hello,

    Have you tried clearing your browser cache and cookies? If not yet.. please do try.

    You need to

    1.Logout

    2. Clear your browser cache and cookies

    3. Login

    And check if problem persists kindly let us know so that we could further investigate.

    Thank you

  • Profile Image

    Answered by lalonsi on July 14, 2013 at 10:47 AM
    Yes, I got this page right after I cleared the cache/cookies… I always do that before logging because your site always gives me trouble viewing my responses.


    Simon Lalonde
    Ottawa Gatineau Photo Booth
    Photomaton Ottawa Gatineau
    www.ottawagatineauphotobooth.com
    613-762-1690

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    Answered by EliezerN on July 14, 2013 at 12:08 PM

    @lalonsi

    We are truly sorry for the inconveniences that may have caused.

    If that issue happens always, please try using another browser to see if it is a Jotform problem or an issue of the browser.

    If the issue still persists even with a different browser, don't hesitate to contact us.

    Thanks!