My Forms sometimes unable to show my Forms

  • Profile Image
    lalonsi
    Asked on July 13, 2013 at 02:33 PM

    i've been having issues accessing the 'my forms' page for a while.  sometimes nothing appears, and other times i see it like in the attached.  I'm using chrome but Explorer isn't any better.  helpl.

  • Profile Image
    khrisell
    Answered on July 13, 2013 at 03:33 PM

    Hello,

    Have you tried clearing your browser cache and cookies? If not yet.. please do try.

    You need to

    1.Logout

    2. Clear your browser cache and cookies

    3. Login

    And check if problem persists kindly let us know so that we could further investigate.

    Thank you

  • Profile Image
    lalonsi
    Answered on July 14, 2013 at 10:47 AM
    Yes, I got this page right after I cleared the cache/cookies… I always do that before logging because your site always gives me trouble viewing my responses.


    Simon Lalonde
    Ottawa Gatineau Photo Booth
    Photomaton Ottawa Gatineau
    www.ottawagatineauphotobooth.com
    613-762-1690

  • Profile Image
    EliezerN
    Answered on July 14, 2013 at 12:08 PM

    @lalonsi

    We are truly sorry for the inconveniences that may have caused.

    If that issue happens always, please try using another browser to see if it is a Jotform problem or an issue of the browser.

    If the issue still persists even with a different browser, don't hesitate to contact us.

    Thanks!