What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Edição e criação - I am not able to edit my form in any browser

    Asked by voumecasaremmaringa on July 13, 2013 at 03:07 PM

    Não estou conseguindo editar e nem criar nenhum formulário em nenhum navegador.

    Page URL:
    http://www.voucasaremmaringa.com.br/p/contato.html

  • Profile Image

    Answered by dinesh-it on July 13, 2013 at 03:38 PM
    Oi, eu não sou capaz de replicar o mesmo. Eu sou capaz de ver e editar os formulários em sua conta.
    Checka novamente e deixe-nos saber se você ainda tem o problema.
    Obrigado.
  • Profile Image

    Answered by voumecasaremmaringa on July 13, 2013 at 03:46 PM
    Ainda estou com o problema mesmo tentando editar em todos os navegadores.
    Tentei tamb em outro computador.
    Em 13 de julho de 2013 16:38, JotForm Support Forum
    escreveu:
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    JotForm Support

    Answered by jonathan on July 13, 2013 at 04:07 PM

    Hi,

    I was able to test and check your form using your account name.

     

    Was there any error message when you encounter this issue?

    I assume this was not a problem before, because as we can see you are able to create the form which was also already on your website.

    If you can provide us more details about the problem, we will check further. You may want to take a screenshot if there is an error and you can upload the screenshot here http://imgur.com/ and include the URL of the screenshot when you reply.

    Hope this help. Update us should the issue persist.

    Thanks.

     

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    Answered by voumecasaremmaringa on July 13, 2013 at 04:24 PM
    Look: http://imgur.com/BARmmqV,hO1WfQd
    There are 2 imgs.
    The second one is when i was trying to do a new form.
    Thks.
    2013/7/13 JotForm Support Forum
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    JotForm Support

    Answered by jonathan on July 13, 2013 at 04:36 PM

    Thank you for updating us.

    I cannot see the error on the 1st image

     

    But I could see issue on the 2nd image

     

    I am not sure why it is like that on your end. From what I can observed so far, it does not look like it had to do with My Forms error in JotForm. It seems to be a browser related issue.

    Will you be able to try using a different browser? Do you have Firefox browser that you can try or you can also try your Chrome browser in incognito mode this way the browser will open on separate instance.

    Open a different browser and login here http://www.jotform.com/myforms/

    Please update us of the results.

    Thanks.

     

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    Answered by voumecasaremmaringa on July 13, 2013 at 04:43 PM
    I just get it in Explorer, thks a lot!
    But I usually use the Chrome. Can you teach me how to use this incognito
    mode you said?
    Thks
    2013/7/13 JotForm Support Forum
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    Answered by voumecasaremmaringa on July 13, 2013 at 04:47 PM
    I have another question.
    When people submition i don't get this anymore in may e-mail. How to fix
    it? I tryed to change the e-mail but it didn't work.
    Thks.
    2013/7/13 JotForm Support Forum
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    JotForm Support

    Answered by jonathan on July 13, 2013 at 04:57 PM

    You can open an incognito window in Chrome browser from the settings button.

     

    in my browser, the shortcut keys are CTRL + SHIFT + N

    Thanks.

    ---

    Let us open a separate thread for the email issue. Please use this link https://www.jotform.com/contact

    I did check your Recipient E-mail but it is not in bounce lists and email logs shows email messages where sent successfully.

     

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    /var/log/jotform/amazonSES.log:[05/Jul/2013:14:05:31 -0400] 31026547396659 AmazonSES Sent email to #######maringa@gmail.com - MessageID:0000013fb002a56c-93559678-b00c-4220-ada5-bd08ac2a4699-000000 - RequestId:7ad71c59-e59d-11e2-8661-23857325b423 /var/log/jotform/amazonSES.log:[05/Jul/2013:15:05:28 -0400] 31026547396659 AmazonSES Sent email to #######maringa@gmail.com - MessageID:0000013fb0398a32-aec2ea86-d98f-4e26-9f5f-8c95bcca6668-000000 - RequestId:d974efdc-e5a5-11e2-9569-8d4c3626d8d5
    /var/log/jotform/amazonSES.log:[07/Jul/2013:19:54:29 -0400] 31026547396659 AmazonSES Sent email to #######maringa@gmail.com - MessageID:0000013fbb8edb36-de30c4e1-28b7-4b7f-89bc-2905b6b80872-000000 - RequestId:8fc168c9-e760-11e2-b9f6-0334cfd7195e
    /var/log/jotform/amazonSES.log:[07/Jul/2013:21:35:59 -0400] 31026547396659 AmazonSES Sent email to #######maringa@gmail.com - MessageID:0000013fbbebc788-4e00e027-0796-4157-b776-252d046a7131-000000 - RequestId:bd9c6bff-e76e-11e2-9ec5-9b7c621f2b01
    /var/log/jotform/amazonSES.log:[13/Jul/2013:11:53:46 -0400] 31026547396659 AmazonSES Sent email to #######maringa@gmail.com - MessageID:0000013fd8bcea12-06322a98-457d-4803-95f5-3d2a03ebd809-000000 - RequestId:66f0d76c-ebd4-11e2-a962-6549ec51ecc9
    /var/log/jotform/amazonSES.log:[13/Jul/2013:11:54:22 -0400] 31026547396659 AmazonSES Sent email to #######maringa
    @gmail.com - MessageID:0000013fd8bd75cc-55854826-5457-4fdd-8e83-a1c2ae0909d7-000000 - RequestId:7c427391-ebd4-11e2-b993-a10dba78b311