What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    donation form

    Asked by EgggNest on May 04, 2011 at 05:57 PM

    When I tried to set up authorize.net it took api and transaction key but said phone required, what is that?

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    JotForm Support

    Answered by NeilVicente on May 04, 2011 at 08:39 PM


    It is most likely that your Authorize.net account doesn't have your phone number. It might be a security measure taken by Authorize.net to preven unauthorized access to your account.

    I can be completely sure though, that is why I am forwarding your issue to our level 2 support department. Your questions will be taken care of as soon as a level 2 support personnel becomes available. Thank you for your patience.


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    JotForm Founder

    Answered by aytekin on May 05, 2011 at 12:38 PM

    1. Login to the Merchant Interface ( https://secure.authorize.net ),
    2. Click on Settings and Profile -> Payment Form -> Form Fields,
    3. Uncheck the Required box for all Phone and Email fields.