What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trouble Receiving Form Email Notification

    Asked by Erinnj on July 13, 2013 at 09:46 PM

    I get 75-100 forms a month and I will have two or three a week that don't make it. Is there a way to find out why?

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    Answered by jefreylandicho on July 14, 2013 at 01:36 AM

    Can you please try adding noreply@jotform.com or noreply@formresponse.com to your Sender E-mail and see if it resolves the issue? 

    We also experienced a sending email issue last week which was already resolved by our engineers.

    If the issue still persist, please contact us again.