Error viewing my JotForm control panel

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    FootballFactory
    Asked on July 14, 2013 at 05:24 PM

    Hi it seems there is an issue with Jot form?

    can you please advise

     

    thanks

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    khrisell
    Answered on July 14, 2013 at 06:03 PM
    Hello,

    Kindly clear your browser cache and cookies and check back again if you will still have the problem.

    Is the browser updated? have your tired using other browser.

    If problem persists after checking all of those, please let us know so that we could further investigate.

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    Beachsoccer
    Answered on July 14, 2013 at 06:13 PM
    Hi thanks
    It is doing the same on my phone, firefox and safari
    Damien
    027 291 9884
    www.Footballfactory.co.nz

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    khrisell
    Answered on July 14, 2013 at 06:47 PM

    Hello, 

    When trying to all of those devices, are you using one network only?

    Have you tried checking it using different internet connection?

    Because I can see your account without any problems.

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    Beachsoccer
    Answered on July 14, 2013 at 06:55 PM
    I can see every page fine apart from the "my forms"
    That is across 1 network on firewfox and safari
    And same across iPhone 3g network
    Opens every page but the "my forms"
    Damien
    027 291 9884
    www.Footballfactory.co.nz

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    khrisell
    Answered on July 14, 2013 at 07:29 PM

    Plese try clearing your DNS cache.

    Here's how to do it.

    Windows® XP, 2000, or Vista®

     

    Click the Start button. On the Start menu, click Run.... If you do not see the Run command in Vista, enter "run" in the Search bar.Type the following in the Run text box: ipconfig /flushdns

     

    MacOS® 10.7

     

    Click Applications. Click Utilities. Double-click the Terminal application. Type the following: sudo killall -HUP mDNSResponder ALERT! Warning: To run this command, you will need to know the computer's Admin account password.

     

    MacOS® 10.5 and 10.6

     

    ClickApplications. ClickUtilities. Double-click theTerminalapplication. Type the following:dscacheutil -flushcache

     

    If problem still persists after clearing all the browser cache and cookies and the DNS aswell - please let us know so that we could further investigate.

    Please clear everything on your browser.

    Thank you.

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    Beachsoccer
    Answered on July 14, 2013 at 07:35 PM
    Ok thanks but I'm on
    Software OS X 10.8.4 (12E55)
    Damien
    027 291 9884
    www.Footballfactory.co.nz

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    khrisell
    Answered on July 14, 2013 at 07:49 PM

    Hi,

    do the same in 10.7 and 10.8, run this command: 

    sudo killall -HUP mDNSResponder

    and try to view your JotForm control panel.

    If problem perisists, please let us know.

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    Beachsoccer
    Answered on July 14, 2013 at 07:55 PM
    Better now
    Thanks
    Damien
    027 291 9884
    www.Footballfactory.co.nz