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BIADAsked on July 9, 2020 at 12:28 AM
Hi,
If we need to upgrade the Bronze package to Silver package, how much should we top up?
Thanks
BIAD
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Kenneth JotForm SupportReplied on July 9, 2020 at 2:50 AM
Thank you for reaching support,
Should you decide to upgrade to silver, you will be issued a pro-rated refund for the unused days, then you could proceed on upgrading to the yearly silver plan of $390.
Here is a Related guide on how to upgrade: https://www.jotform.com/help/331-How-to-Upgrade-My-Account
I hope that helps.
Best.
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BIADReplied on July 9, 2020 at 8:28 AMHi,
Thank you for your reply.
If we cancel the bronze package and sign the silver package, how much we
will get back for the refund?
Thank
BIAD
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Girish JotForm SupportReplied on July 9, 2020 at 9:12 AM
Hello,
Currently you have the 2-year Bronze plan active on your account.
If you upgrade to Silver, you should be receiving approximately $114 as pro rated refund on the Bronze plan.
Do let us know if you have any further queries.