Error in the formular

Hi!

We craeated a form for our clients´questions using Jotform. Here is the link:https://form.jotform.com/200571832543350 (or https://dirkkreuter.com/fragen)

We linked a video from our memebers area for our clients to confirm before they post questions. The clients cannot go further after the tick the box confirming that they watched the video and press "next".

Video Explanation using Loom

https://www.loom.com/share/25f63466dea841f2b584ac8318cda94a

(!) Important: Please answer here - vip-support@email.dirkkreuter.com

Thank you!

Best regards,

Olga Torka 

Greetings Olga,

Thank you for providing visual aids with your question!

Unfortunately, we are not allowed to respond to the external email provided.

I've checked and tested your form from different devices, however, I was not able to replicate your issue:

Could you please check and let us know if the issue has been resolved? 

If that's not the case, please clear your browser cache and check again or test your form using another browser/device and check if the issue still persists.

We're looking forward to your reply;

Thank you in advance!

Hi Niko,

Thanks for your reply. Unfortunately the problem is not resolved after following your steps. What can be done now? The button "next" is still not responding.

Regards,

Olga

I am sorry for the trouble caused to you. I did test your form, and I am not able to replicate the issue you are having. Your form seems to work as expected. I did test your form in Chrome/Firefox browser on Mac and Windows system, and I was able to move to next card without any problem. I am not sure what is causing this issue in your browser. 

I have cleared your form cache from here. Please test your form again and see if it works as expected. If the issue persists, I would suggest you to please share a screenshot of your browser console logs. The following guides should help you:

Check browser console logs: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers 

Upload image in forum post: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

We will wait for your response.

Hi,

I have cleared the browser details again and it worked this time. Thank you for your support!

Best regards,

Olga

I am glad to know that your form is now working as expected. 

Do get back to us if you have any questions.