Square: Receiving Invalid Location ID error

  • BigFishStories
    Asked on July 9, 2020 at 10:37 AM

    Things look ok on my end and it shows that my square account is connected by I had a client that could not submit her payment. Attached is the error she received. Can you help me figure out what the issue is an how to correct it. Thanks so much. 

     

    Jotform Thread 2439224 Screenshot
  • John Support Team Lead
    Replied on July 9, 2020 at 11:57 AM

    Hello @BigFishStories - Please try disconnecting your Square payment integration and reconnect it again. After that please advise your user to retry submitting the form:

    15943101682439224 2 Screenshot 10

    If it still persists, please try removing this disabled product, save it and see if that makes any difference:

    Square: Receiving Invalid Location ID error Image 21

    Let us know how it goes.