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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pre-populating hidden fields has stopped working

    Asked by dougarterburn on July 15, 2013 at 09:42 AM

    Today, the hidden field "reseller" no longer gets populated. This was working fine last week. In fact, the problem is even stranger. If I try to repopulate other fields on my form, they do not get populated if the hidden field is listed before them.

    For example:

    This will populate country code, but reseller does not get set: https://secure.jotform.us/form/31895982351162?contactNumber5[country]=1&reseller=RockRiverLab


    This will prepopulate neither contactNumber5[country] nor reseller hidden field: https://secure.jotform.us/form/31895982351162?reseller=RockRiverLab&contactNumber5[country]=1

    Page URL:

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    JotForm Support

    Answered by EltonCris on July 15, 2013 at 11:31 AM


    I was able to reproduced the problem. I have now forwarded this to our higher team for a quick resolution.

    Our apologies for any inconveniences caused.


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    JotForm Support

    Answered by Mike_T on July 15, 2013 at 05:31 PM

    The problem should be fixed. Please re-check that from your side.

    If you need any further assistance, please let us know. We will be happy to help.