Verify email link isn't valid

  • Kate Tanski
    Asked on July 9, 2020 at 7:19 PM

    Hi,


    I'm trying to confirm my email for a reservation, and the link takes me to a page that says "Not valid link". Here's the link from the email:


     
     
    https://www.jotform.com/verifyemail/a3RhbnNraUB1dy5lZHU=/5792dc8c6db888fef1ee112383a322f6

    Any suggestions?

    It's for a reservation with University of Washington Recreation, Waterfront Activities Center.


    Thanks!

    Catherine (Kate) Tanski


     
     
     
    Jotform Thread 2440283 Screenshot
  • Vick_W Jotform Support
    Replied on July 10, 2020 at 12:10 AM

    Hi Kate, 

    Happy to help you today.

    I've checked your account details and your account status is showing up as deleted. Maybe this is why the link is not working. I can see that the account was created just yesterday.

    Would you like us to reactivate your account?

    Looking forward to your reply.

    Thanks.

  • Kate Tanski
    Replied on July 10, 2020 at 12:28 AM
    Vick,
    That makes sense. I was trying to do two things at once, and got the email
    confirmations confused.
    No, I don't want to reactivate my account. Sorry for the mixup, and thanks
    for your prompt response!
    Kate
    ...
  • Vick_W Jotform Support
    Replied on July 10, 2020 at 1:45 AM

    Hi Kate,

    You are welcome. I do understand that you've already deleted your account but if you have any concerns or questions regarding JotForm you can open a new ticket for it. We are here 24/7 to answer your queries.

    Thanks.