What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do customers redeem a gift certificate at checkout?

    Asked by Montsho on July 15, 2013 at 12:15 PM

    Ok, I have the gift certificate template. I undertsand that how to send the customer a link to a printable image. Or just email the printable image. What if my customer want to use the gift certifate when they checkout ONLINE? I have several subription set up using Paypal Pro. Is there a way to have the customer enter the gift certificate  number/ID and get credited at the checkout? I MOSTLY do online transactions. 

    gift certificate email template
  • Profile Image

    Answered by dinesh-it on July 15, 2013 at 12:43 PM

    Hi, Once you added the products in your paypal payment option wizard and click next, you will find an option for adding coupons for your products like as shown below.

    Use this wizard to add coupons to your products.

    Hope this information helps you. 

    Thank you.

  • Profile Image

    Answered by Montsho on July 15, 2013 at 01:46 PM
    That was fast! Sidenote: I tried Formstack and now I'm back. Love the upgrades.
    I feel like I'm getting close. I looked for that coupon button in my wizard but didn't have any luck. Does it only work for products? My customers purchase fitness services. I have them set up as subscriptions. 6 months of group training= $110 paid monthly.
    Fingers crossed.
    JotForm Support Forum wrote:
    A new response has been received:
    [JotForm]
    Answered by dinesh-it
    Hi, Once you added the products in your paypal payment option wizard and click next, you will find an option for adding coupons for your products like as shown below.
    [https://shots.jotform.com/dinesh/g9xzsv9jui.jpg]
    Use this wizard to add coupons to your products.
    Hope this information helps you.
    Thank you.
    View this thread on JotForm Support Forum Unsubscribe
  • Profile Image

    Answered by Montsho on July 15, 2013 at 01:47 PM
    That was fast! Sidenote: I tried Formstack and now I'm back. Love the upgrades.
    I feel like I'm getting close. I looked for that coupon button in my wizard but didn't have any luck. Does it only work for products? My customers purchase fitness services. I have them set up as subscriptions. 6 months of group training= $110 paid monthly.
    Fingers crossed.
    JotForm Support Forum wrote:
    A new response has been received:
    [JotForm]
    Answered by dinesh-it
    Hi, Once you added the products in your paypal payment option wizard and click next, you will find an option for adding coupons for your products like as shown below.
    [https://shots.jotform.com/dinesh/g9xzsv9jui.jpg]
    Use this wizard to add coupons to your products.
    Hope this information helps you.
    Thank you.
    View this thread on JotForm Support Forum Unsubscribe
  • Profile Image

    Answered by dinesh-it on July 15, 2013 at 02:27 PM

    For Subscriptions you can use trail period options.

     

    But, if you want to wish give coupon codes/ offer for specific users, you have to use Product option. If you wish to provide offers for all users, then you can use Subscriptions - Trail and First payment options.

    Feel free to ask if you need further assistance.

    Thank you.

  • Profile Image

    Answered by Montsho on July 15, 2013 at 03:03 PM
    I'm confused. Customer purchases gift certificate. They go to my site and click register. They choose the program the want from the resist ration form. How do they use they apply the gift certificate towards what they purchase? How would that work with a trial period? Isn't that something I do on my end?
  • Profile Image
    JotForm Support

    Answered by jonathan on July 15, 2013 at 05:09 PM

    Hi,

    Please review this guide How-To-Add-Coupon-Code-in-the-Payment-Form

    The coupon code option is available only for products. You cannot have coupon code for subscriptions and donations payment options.

    So, for your gift certificate form or registration form, you must have the My Products options to be able to add coupon code.

    Hope this explains it better. Please inform us if you need further clarification about it.

    Thanks.