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    Not receiving Submission Emails

    Asked by idvolunteer on July 15, 2013 at 02:45 PM

    I am not getting form submission emails.  I am not sure what the technical problem might be.  Any assistance is appreciated.

     

    Tami Ryals

    tami@accountandtax.com

    Page URL:
    http://form.jotform.us/form/21205482410137

    Emails problem assistance
  • Profile Image

    Answered by sidharth_kch on July 15, 2013 at 03:25 PM

    @idvolunteer

    I checked your form's notification setup and see that you have not set the "Sender Email".

    Please select "noreply@jotform.com" or "noreply@formresponse.com" as your "Sender Email". That should solve your issue. Alternatively you can also use your own email address. Please refer this guide: https://www.jotform.com/help/238-How-to-Add-a-Sender-Address

    Let us know if you need further assistance.

    Thanks,

    Sidharth