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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How does autoresponder now work

    Asked by chris_hills on July 15, 2013 at 04:56 PM

    With the new email system where the senders email is not included in the email sent, how does autoresponder work where it should reply to whoever submits a form ?  Obviously their email address cannot be pre-programmed to how do we now send an autorespnder to the person who submits a form (ie someone who visits our website)?

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    Answered by EliezerN on July 15, 2013 at 06:49 PM

    Thanks for contacting us.

    To make the Autoresponder works your settings need to be in this way:

    - The Sender Name setup with your name or your company name.

    - The Sender Email, you can use your own email to send the autoresponder to your form users, you just need to verify your address http://www.jotform.com/help/238-How-to-Add-a-Sender-Address.

    - Reply-to Email with your or your company email.

    - Recipient Email with the Email field of your form, where your form user enter his/her email address.


    In that way your Autoresponder will be sent. Please make sure to update your settigns and make a test to see if it works fine. 

    If you need further assistance, let us know.