Jotform Inbox: determine which field will be used as the header in the Inbox of each submission?

  • Profile Image
    TNNY
    Asked on July 11, 2020 at 02:13 PM

    I have a personnel form that ask for their full name as the first field....then later in the form it asks for the name f their emergency contact.

    When I go to INBOX the completed forms show the emergency name in the header of each submission....how do I change that to specify the full name that is in the first field instead?

    Thanks,

    Tom

  • Profile Image
    Welvin
    Answered on July 11, 2020 at 07:51 PM

    In the Inbox settings, see below:

    And Header Settings:


  • Profile Image
    TNNY
    Answered on July 11, 2020 at 08:27 PM

    Hi,

    Thanks for your response....That's what I thought too but when I go there the only option available in the dropdown is the one for "emergency contact" no others fields are available.

    Tom


  • Profile Image
    gerardw
    Answered on July 11, 2020 at 11:08 PM

    Hello Tom,

    I am able to replicate that on your form and also on a cloned form as well. Only the Emergency name field is visible:

    15945228941207_4.png

    Let me escalate this to our back end team to review. Once there is an update we will let you know via this ticket link.

  • Profile Image
    TNNY
    Answered on July 16, 2020 at 03:05 PM

    Hi....Just checking in to see if there has been any movement on my issue?  Thanks, Tom

  • Profile Image
    JohnRex
    Answered on July 16, 2020 at 05:37 PM

    Hello Tom - Unfortunately, there is no update yet at the moment. But I can see that the ticket is still being looked at.

    Let me send a follow up to our backend team and see if there's any news. Rest assured that we'll keep you posted here as soon as an update is available.

    Thank you for your patience.

  • Profile Image
    TNNY
    Answered on July 16, 2020 at 05:58 PM

    Great, Thanks....just wanted to check. Tom

  • Profile Image
    TNNY
    Answered on August 07, 2020 at 01:36 PM

    Any info on this yet?  

  • Profile Image
    Amjad_A
    Answered on August 07, 2020 at 02:06 PM

    Hi,

    Our developers are currently looking into, I can't provide you an update as of the moment though, but we'll definitely notify as soon as we have an update.

    We really appreciate your patience on this.