App not opening

  • GTBAOC
    Asked on July 11, 2020 at 4:17 PM

    iPhone 8+ with the latest OS app does not open. Just get the orange screen with the pencil 

  • Vanessa_T
    Replied on July 11, 2020 at 8:17 PM

    Can you please try to uninstall then reinstall the app?

    Once done, please allow the app some time to initialize and sync your account including all your forms and submissions.

    If the issue persists, please share to us a screenshot of what you are seeing, as well as a detailed statement on what transpired since you have reinstalled the app.

    How-to-Post-Screenshots-to-Our-Support-System (Note: Email Attachment Is Not Supported)

  • GTBAOC
    Replied on July 11, 2020 at 8:28 PM
    It’s opening now. Just slow
    Randy Nataraj-Allen Webmaster & Past-President Greater Tampa Bay Area Orff Chapter
    ...
  • Vanessa_T
    Replied on July 11, 2020 at 9:49 PM

    Thank you for those information. Can you please try to check your phone's storage capacity and clear caches wherever possible to optimize your phone.