How do I get rid of a field that keeps showing up even if it's set to hide via conditions?

  • tcscwesttrip1
    Asked on July 11, 2020 at 6:02 PM

    Question 1: When we publish the form and select "Put Me on the Wait List" under Choose Your Transportation, why does "Your Trip Price" show up at the bottom of the form? I have made this a hidden field in conditions. We don't need this information on the form. 

    Question 2: For the cell phone and home phone fields, I have put the Input Mask on but the field shows very small. How can we change the size of the field length to show the entire phone numbers? We have tried using the CSS options but it didn't work. 

    Thank you! 

    Page URL: https://www.jotform.com/build/201927002340138
  • Sonnyfer JotForm Support
    Replied on July 11, 2020 at 9:41 PM

    Hi - Thanks for reaching out.

    Question 1: When we publish the form and select "Put Me on the Wait List" under Choose Your Transportation, why does "Your Trip Price" show up at the bottom of the form? I have made this a hidden field in conditions. We don't need this information on the form.

    It seems that you have already sorted out this one. I tried selecting "Put Me on the Wait List" and the "Your Trip Price" becomes hidden as expected from your conditions set. Could you please confirm?

    1594517886isqw Screenshot 10

    For your question#2, I have moved it to a separate ticket considering that it's another topic. Kindly wait for my response on the following link. https://www.jotform.com/answers/2443623 



  • tcscwesttrip1
    Replied on July 12, 2020 at 8:28 PM
    Yes, we were able to figure it out. Thank you!!
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