How to clear the selected items in Multiple-choice fields?

  • classicaldance
    Asked on July 11, 2020 at 9:07 PM

    I have two "Multiple Choice" elements that either show or hide based on the selection in a "Single Choice" element. The problem I have is that if someone selects things in one of the multi-choice elements, then changes their mind and switches to the other multi- choice element, the choices in the first element remain and consequently effect the cost totals as if they were both active. Is there a way to un-check the choices when an element is hidden, or some other way around this?

  • KrisLei Jotform Support
    Replied on July 11, 2020 at 11:26 PM

    Hi,

    I assume that you are referring to the Course Registration and Payment form, correct? I have cloned the form, however, to clarify are you referring to the Total Full Amount field wherein the amount doesn't vary based on the user's selection?

    However, it seems that there's no formula to calculate for the totals on the Form Calculation widget:

    1594523852form calculation Screenshot 10

    Can you provide us with the formula or the workflow of how you would like to calculate for the Total Amount fields? For reference: How-to-Perform-Form-Calculation-Using-a-Widget

    Also, if you need to assign calculation values for the items on the multiple-choice fields, please refer to this detailed guide: How-to-Assign-Calculation-Value

    If you are referring to a different form please provide us with the form's link to further investigate the issue. Thank you, looking forward to your response.

  • classicaldance
    Replied on July 12, 2020 at 1:15 PM

    Thanks for the response. That is not quite the issue I was after, and obviously it was difficult to explain. Anyway, I figured it out myself using conditional statements, so I'm good now.

  • KrisLei Jotform Support
    Replied on July 12, 2020 at 3:17 PM

    My apologies for the confusion I created. Glad to hear you were able to solve the issue on your end. 

    Please always feel free to reach us if you need further assistance. If you need to share a screenshot of the issue please follow this guide: How-to-Post-Screenshots-to-Our-Support-Forum

    If you want to share a short video or screencast to further illustrate the issue you can upload the video on your Dropbox or Google Drive and share with us the link of the video.

    Thank you.