JotForm is not submitting if skip payment

  • taraanne_red
    Asked on July 12, 2020 at 10:43 AM

    I need help

    my JotForm is not submitting.  some parents have already paid before covid19 closure and will need parents to still fill out the form.  this form is not submitting and I have already gave all the parents this link

    https://form.jotform.com/201925236750251


    please note that this is a NEW form so NO transactions have been made on it.  I am not sure if it works


  • VincentJay
    Replied on July 12, 2020 at 1:17 PM

    Hi,

    I cloned your form to test it further and it is submitting even with empty payment fields.

    Here's a screencast of my test:

    1594574031notsubmt Screenshot 10

    Please try to fill out the widget and see if the issue still persists.

    1594574219widget Screenshot 21