Restore suspended account

  • Estelle Chan
    Asked on July 12, 2020 at 10:43 AM

    Hello, my form is suspected to be a phishing form but it's not. It is for a camp survey so many people will fill in all at once. And we only collect numbers for staying in touch with people who are interested.

    Jotform Thread 2444043 Screenshot
  • Eduardo_H
    Replied on July 12, 2020 at 1:07 PM

    Hello Estelle

    Your account was suspended for spam prevention as you have sent more than 10 emails within 60 seconds.

    For free accounts, you are only allowed a maximum of 10 email notifications/autoresponders sent per minute.

    We have restored the account now. Please avoid massive e-mail sending to make sure you don't get suspended again.

    Let us know if you need any further assistance.