Login problems

  • Anexie Negron Pacheco
    Asked on July 12, 2020 at 3:09 PM

    I am having problems login in 

  • John Support Team Lead
    Replied on July 12, 2020 at 3:39 PM

    As checked, your account has been suspended as your forms have fields asking for SSN and Bank account numbers. This is considered as phishing and violates our Terms of Use.

    Login problems Image 10

    If you are collecting this information from your customers and not from the general public, we can make an exemption. However, it needs to be protected by these two mandatory widgets:

    1. Add the Terms & Conditions Widget(or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information. (I can see that you already have this on your forms.)

    The widgets will apply for SSN, IP PIN, Bank name. Account number collection. This will make you the sole responsible for the collection and handling of these data.

    Also, ROUTING NUMBERS are not allowed to be collected even with the widgets.

    We also suggest that you use a corporate domain for your email instead of a free one that you're currently using.

    We need to remove the said fields from the form to reactivate the account. You can add them back as soon as you added the recommended widgets.

    Let us know if you agree.