Stop reminder email when form is submitted

  • ndubin
    Asked on July 13, 2020 at 11:23 AM

    Is there a way if using save and continue later that i can automate reminder emails up to the point when the submission is complete? The form is set up as an application so it only needs to be filled out once

  • Carlos_C
    Replied on July 13, 2020 at 12:55 PM

    Hello,

    Thank you for your message.

    I understand that you want to send a reminder email if the user clicks on "save and continue later".

    You can try with the Reminder email:

    https://www.jotform.com/help/541-How-to-Set-Reminder-Emails-for-Your-Forms

    However, this feature does not check if the recipient fills the form or not. If the recipient fills your form and if you do not want that recipient to receive a reminder email, you need to delete that recipient from the setting.

    To obtain the user's email, you can go to the incomplete submissions in your Dashboard and get the session ID:

    Stop reminder email when form is submitted Image 1 Screenshot 20

    Now, with the following URL, you can just replace the session at the end: https://form.jotform.com/ndubin/edison-home-healthcare-pa-sign-up?session=JF-S4L-9dI9fgAk

    Just take into consideration if the user didn't type the email you cant use this option, the recommendation is to make the email address one of the first fields.

    If you need any further assistance, please let us know. We will be happy to help.