Why am I not able to upgrade to the Economy plan?

  • Profile Image
    holaciudad
    Asked on July 16, 2013 at 12:30 PM

    Hello. I received a message that my forms have been disabled because I reached my limit. I am trying to upgrade to the eceonomy plan so that I can resume my forms but I keep getting an error when I attempt to upgrade.

  • Profile Image
    Welvin
    Answered on July 16, 2013 at 01:38 PM

    Hi,

    Good day! Please try to upgrade by going to this page: http://jotform.com/upgrade. Let us know if you still can't do it.

    Thanks

  • Profile Image
    Welvin
    Answered on July 16, 2013 at 01:42 PM

    Hi,

    I have just check our records and found out that you have upgraded your account to our Professional Monthly Plan then you've forgot to cancel your Premium Monthly Plan.

    I have now upgraded your account to our Professional Monthly Plan and cancel the Premium Monthly subscription.

     

    Thanks

  • Profile Image
    Welvin
    Answered on July 16, 2013 at 01:52 PM

    Hi there again, your account subscription is now Professional Monthly. Would you like to switch to our Economy Monthly plan ($19.95 per month) which is lesser than Pro Plan ($49.95 per month) ? Please let us know so we can proceed to automatically do this to our Payment Processor - Plimus (now BlueSnap).

     

    Thanks