What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not able to upgrade to the Economy plan?

    Asked by holaciudad on July 16, 2013 at 12:30 PM

    Hello. I received a message that my forms have been disabled because I reached my limit. I am trying to upgrade to the eceonomy plan so that I can resume my forms but I keep getting an error when I attempt to upgrade.

    My Forms message resume hello
  • Profile Image
    JotForm Support

    Answered by Welvin on July 16, 2013 at 01:38 PM

    Hi,

    Good day! Please try to upgrade by going to this page: http://jotform.com/upgrade. Let us know if you still can't do it.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on July 16, 2013 at 01:42 PM

    Hi,

    I have just check our records and found out that you have upgraded your account to our Professional Monthly Plan then you've forgot to cancel your Premium Monthly Plan.

    I have now upgraded your account to our Professional Monthly Plan and cancel the Premium Monthly subscription.

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on July 16, 2013 at 01:52 PM

    Hi there again, your account subscription is now Professional Monthly. Would you like to switch to our Economy Monthly plan ($19.95 per month) which is lesser than Pro Plan ($49.95 per month) ? Please let us know so we can proceed to automatically do this to our Payment Processor - Plimus (now BlueSnap).

     

    Thanks