"Incomplete Values" error in IE 7: Clear/reset cache

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    Robert Nickmann
    Asked on July 16, 2013 at 12:43 PM

    I know that the "incomplete Values" error has bothered manyusers, but it still comes with Internet Explorer 7.

    Whenever i turn on the field option "required" AND use Internet Explorer 7 to fill out forms, i get the error message "Imcomplete Values". By the way: JavaScript is enabled on IE 7. 

    While entering forms with other browsers or IE 8x or higher work fine, the error is still there when using IE7. 

    Please let me know if there is a workaround or you just have chosen not to support IE7 anymore.

    Thanks, Robert

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    jeanettebmz
    Answered on July 16, 2013 at 12:50 PM

    Can you please let us know if this is happenng when opening the form on IE7 on its standalone version or does it happen when you embed the form into a webpage? If so, can you please share with us the URL?

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    Lampersberger
    Answered on July 16, 2013 at 01:42 PM

    Hi Jeanette,

    the form is embedded into a website made with Adobe Muse.
    the URL is http://piatest.efolder.at/ptv
    the Form number is 31952970137963
    the error only occurs with IE7 and by leaving the required field empty when clicking the submit button.

    Kind regards
    Robert

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    Welvin
    Answered on July 16, 2013 at 02:49 PM

    Hi Robert,

    Please try IE Compatibility Mode. Also, try to re-embed your form using our iframe method: How to Get Form iFrame Codes. See if both mentioned solutions works and resolved this.

    Thanks

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    Lampersberger
    Answered on July 17, 2013 at 06:55 AM

    Welvin,

    unfortunately changing the embed code into an iframe hasn't changed anything.

    In the meanwhile we have reproduced this error on IE8. So the "incomplete values" error page will be shown on I7 and IE8. Only IE9 reacts like Firefox and Chrome by not showing the error page.

    Anny ideas?

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    Goldo
    Answered on July 17, 2013 at 09:38 AM

    I have checked your website and you are not using iFrame. Have you tried it?

    Below is the current code in your site.

    However, I filled out the form a other computer using IE7. Did try to submit a blank form, it throws an error which is expected. I then filled out the required field (Firma), click submit and it was a success.

    Are you having issue with the direct form http://www.jotformpro.com/form/31952970137963 ? Please let us know.

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    Robert Nickmann
    Answered on July 17, 2013 at 09:57 AM

    Yea we have tried the iframe in a test form, not in the original form.
    Yes we have issues with the form http://www.jotformpro.com/form/31952970137963

     

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    EltonCris
    Answered on July 17, 2013 at 11:31 AM

    @Robert 

    I tried your form on IE7 and IE8 and they were fine. Like my colleague, it shows an error validation message when hitting submit button leaving the required field empty. 

    My test: http://screencast.com/t/lwpvH6sM

    The problem might be related to your IE7 browser, I would suggest to reset it's settings or clear its cache/cookies. That might help.

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    Lampersberger
    Answered on July 17, 2013 at 12:10 PM

    Dear Elton, thanks a lot.

    I resetted IE7 together with clearing the chache and that has solved the problem for this form.

    When i cross-checkedwith another form, such as http://form.jotformpro.com/form/23373713429960 i still get the error message, so i wonder if you did some more magic other then resetting and chache clearing?

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    jeanettebmz
    Answered on July 17, 2013 at 01:18 PM

    Thanks for sharing with us that resetting the cache solved the issue on IE7 for required fields showing "incomplete values error"