E-mails not being forwarded to my inbox!

  • Profile Image
    GoodDog
    Asked on July 16, 2013 at 01:43 PM

    To my horror (and by pure chance) I realized that not all of the emails being sent through jotform reaches my inbox as a customer contacted me via FaceBook wondering why I didn't reply to her email. When I looked through the inbox at your site I found several emails there that has never been sent to my Gmail Inbox. I have several forms on my site, I don't know yet if this problem aplies to all of them or some only.

    This is a complete disaster since it makes me look unproffessional and I am missing out on business. I hope to hear back from you on this matter promptly. 

    Tess Erngren
    GoodDog Center

  • Profile Image
    dinesh-it
    Answered on July 16, 2013 at 01:58 PM

    Hi, I checked one of your form Notification, and found that your sender email was empty.

    Please set this to noreply@jotform.com so that it will not create any issues like this.

     

    Let us know if you still have the same issue.

    Thank you.