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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    E-mails not being forwarded to my inbox!

    Asked by GoodDog on July 16, 2013 at 01:43 PM

    To my horror (and by pure chance) I realized that not all of the emails being sent through jotform reaches my inbox as a customer contacted me via FaceBook wondering why I didn't reply to her email. When I looked through the inbox at your site I found several emails there that has never been sent to my Gmail Inbox. I have several forms on my site, I don't know yet if this problem aplies to all of them or some only.

    This is a complete disaster since it makes me look unproffessional and I am missing out on business. I hope to hear back from you on this matter promptly. 

    Tess Erngren
    GoodDog Center

    Page URL:

  • Profile Image

    Answered by dinesh-it on July 16, 2013 at 01:58 PM

    Hi, I checked one of your form Notification, and found that your sender email was empty.

    Please set this to noreply@jotform.com so that it will not create any issues like this.


    Let us know if you still have the same issue.

    Thank you.