The conditional emails are not triggering

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    RuptureConventionnelle
    Asked on July 13, 2020 at 05:01 PM

    In my form : FB-RuptureConventionnelle2 // https://eu.jotform.com/inbox/201934970449362


    i customed a rule (purple condition) that make : send a mail to junglebeato@hotmail.com

    Then i tryed to fill something different that not make match the purple condition but i didn't receive any mail on rocky.tan@hotmail.fr any advice please?


    check in my inbox : i filled these two form but i didn't received email to rocky.tan@hotmail.fr

    - test t

    - davd ddd


    the other condition works

    Screenshot
  • Profile Image
    roneet
    Answered on July 13, 2020 at 08:48 PM

    If the condition fails then no email will be triggered. You would have to write another condition to trigger the email to rocky.tan@hotmail.fr if the condition fails(has values other than those defined in the purple condition)

    Let us know if you have further questions.

    Thanks.