Import PDF Form: UTF-8 characters not showing in PDF preview

  • Profile Image
    ivanaburick
    Asked on July 13, 2020 at 06:27 PM

    Hi,

    I am working on a form and when I want to preview the generated PDF there seems to be a problem with characters such as ć,č,đ etc in the answer fields as they are not showing.

    The form language is set to Croatian, but that does not seem to be of any use.

    There is no screenshot to be made of the issue because the characters are just not showing in the generated PDF so those fields would be empty. However, they are showing in the inbox after a form is submitted, but not in the PDF.

    I would be very thankful if you could provide some assistance with this issue.

    Thank you in advance.

  • Profile Image
    EltonCris
    Answered on July 13, 2020 at 10:28 PM

    Thanks for reporting. I was able to reproduce the problem on the cloned version of your form and on my imported PDF form. Those characters are indeed not appearing on preview and on the actual PDF after downloading the file.

    Example:

    Here's my test form: https://form.jotform.com/93026830418960

    I have now forwarded this to our developers. Once this is fixed, we'll inform you here.

  • Profile Image
    ivanaburick
    Answered on July 14, 2020 at 10:55 AM

    Thank you for your response.
    Do you maybe have any info when the issue could be solved. I would really appreciate if it could be done soon, as I need to send the forms today. If not, then I will unfortunately have to choose another provider.


  • Profile Image
    Bojan_J
    Answered on July 14, 2020 at 12:45 PM

    Unfortunately, we are not able to let you know when this problem will be resolved. As my colleague has mentioned, he has forwarded your problem to our Developers, and as soon as we hear back from them, we will let you know.

    Thank you for your understanding. 

  • Profile Image
    EltonCris
    Answered on August 15, 2020 at 06:53 AM

    Update: This is now fixed. You should see the correct characters now. Thanks for your patience.