People get errors when filling in the form

  • Profile Image
    muziekopschoot
    Asked on July 16, 2013 at 02:22 PM

    Dear JotForm, I heard from several people that they got an error when filling in my form. I didn't get their filled in form after the errors. Also I got two notifications in my e-mail, which looked very strange. I could read the information in the form though. 

    Do you know what's going on? I don't want to miss information because of this. 

     

    Website: www.muziekopschoot.nu

    E-mail: info@muziekopschoot.nu

    Name form: muziekopschoot

    Thank you,

     

    Sharon 

  • Profile Image
    dinesh-it
    Answered on July 16, 2013 at 03:21 PM

    Hi sharon, Very Sorry for the inconvenience caused. Can you please provide us the error message that  user is getting? So that it will be more helpfull for us to investigate further.

    Because I did a test submission on your form and it is working fine from our end.

    Thak you.

  • Profile Image
    muziekopschoot
    Answered on July 16, 2013 at 03:23 PM
    Bedankt voor uw e-mail. Ik zal uw e-mail zo spoedig mogelijk beantwoorden. Met vriendelijke groet, Sharon Cijs.
  • Profile Image
    muziekopschoot
    Answered on July 17, 2013 at 03:23 AM
    Dear Jotform,

    Thank you for your quick answer.

    I will try to find out what kind of error messages they’ve got.

    The test form you filled in was fine. But what’s strange, is that the e-mail I get from you (with the filled in form) says:

    =?UTF-8?B??=

    Normally is says:

    noreply@jotmails.com

    That’s what I’m getting since 2 weeks.

    Is there any change that this is related to the error messages?

    Kind regards,

    Sharon

    Sharon Cijs
    Gediplomeerd Muziek op Schoot docent / Docent Muziek Eerstegraads
    www.muziekopschoot.nu
    info@muziekopschoot.nu
    06 23041999
    Muziek op Schoot is ook te vinden op Facebook: https://www.facebook.com/muziekopschoot

    Van: JotForm Support Forum [mailto:jotform@jotmails.com]
    Verzonden: dinsdag 16 juli 2013 21:22
    Aan: info@muziekopschoot.nu
  • Profile Image
    sidharth_kch
    Answered on July 17, 2013 at 03:47 AM

    @muziekopschoot

    I checked your form's notification setup and don't see any issue with that.

    I just did a test submission on your form. Request you to please forward the notification email you have received to "support@jotform.com". Also please let us know which browser or email client are you using and we will have a check on that.

    Thanks,

    Sidharth

  • Profile Image
    muziekopschoot
    Answered on July 17, 2013 at 03:48 AM
    Bedankt voor uw e-mail. Ik zal uw e-mail zo spoedig mogelijk beantwoorden. Met vriendelijke groet, Sharon Cijs.
  • Profile Image
    muziekopschoot
    Answered on July 20, 2013 at 03:31 PM
    Hello Sidharth,

    Thank you so much. The last e-mail I got from you was fine! I think the problem has been solved.

    With kind regards,

    Sharon

    Sharon Cijs
    Gediplomeerd Muziek op Schoot docent / Docent Muziek Eerstegraads
    www.muziekopschoot.nu
    info@muziekopschoot.nu
    06 23041999
    Muziek op Schoot is ook te vinden op Facebook: https://www.facebook.com/muziekopschoot

    Van: JotForm Support Forum [mailto:jotform@jotmails.com]
    Verzonden: woensdag 17 juli 2013 9:47
    Aan: info@muziekopschoot.nu
  • Profile Image
    sidharth_kch
    Answered on July 20, 2013 at 03:32 PM

    Hi Sharon,

    Glad to know that.

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth

  • Profile Image
    muziekopschoot
    Answered on July 20, 2013 at 03:34 PM
    Bedankt voor uw e-mail. Ik zal uw e-mail zo spoedig mogelijk beantwoorden. Met vriendelijke groet, Sharon Cijs.
  • Profile Image
    muziekopschoot
    Answered on July 20, 2013 at 03:54 PM
    Hello Sidhart,

    Thank you!!

    Have a good evening.

    Kind regards,

    Sharon

    Sharon Cijs
    Gediplomeerd Muziek op Schoot docent / Docent Muziek Eerstegraads
    www.muziekopschoot.nu
    info@muziekopschoot.nu
    06 23041999
    Muziek op Schoot is ook te vinden op Facebook: https://www.facebook.com/muziekopschoot

    Van: JotForm Support Forum [mailto:jotform@jotmails.com]
    Verzonden: zaterdag 20 juli 2013 21:33
    Aan: info@muziekopschoot.nu