Will I get a notification when Google and Jotform integration fails or not sync properly.

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    Asked on July 13, 2020 at 08:27 PM
    One more thing: Is there any notification setting or any ways to know when the integration between Google and JotForm failed or not sync properly?
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    Answered on July 13, 2020 at 08:36 PM

    Hey there,

    Unfortunately, if due to any reason the integration fails or data stops syncing then you will not get a notification.

    Let us know if you need further assistance.


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    Answered on July 14, 2020 at 12:50 PM


    Thank you for letting me know that.

    And here is one concern, If for some reason my Jotform's Google integration did not sync properly and my data did not pass to the Google Sheet, at same time, I have submission auto-delete app enabled for that form, Will the submission be deleted regardless? 

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    Answered on July 14, 2020 at 05:37 PM

    Hello @paulyuen,

    Thank you for your response.

    To answer your question, yes, if for any reason your Google Sheet integration fails and your data does not sync while at the same time the Auto-Delete app is deleting your form submissions, your submissions will be deleted.

    If you are concerned that this may happen to you, I do suggest that you check your Google Sheet integration regularly and perhaps disconnect and reconnect every once in a while to refresh the integration. 

    You can also disable the Auto-Delete app so that it will no longer delete your form submissions.

    Furthermore, I do suggest that you try the new Google Drive JotForm App that will allow you to have all of JotForm's functionality right from within your Google Drive account. Your form submissions and uploads will automatically be saved in your Sheets page without the need of any extra integrations.

    Please feel free to reach out again if you have any further questions or concerns, we are always happy to help!