- roswellphotoAsked on July 16, 2013 at 02:39 PM
This is the second month we have asked our members to submit their photo files via JotForm and we continue to have people tell us that with IE10 the form will submit and say "Please Wait" for over an hour. Nothing is submitting, no confirmations are sent.
We love JotForm but looking for a solution that doesn't have problems with one of the most widely used browsers.
- jeanettebmzAnswered on July 16, 2013 at 02:59 PM
The issue has do with a conflict between jquery libraries and our form's code into your Web Page
You need to either add a noconflict function
and replace your current DOCTYPE declaration for this one:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
Another alternative would be to use the recommended declaration above along with the iFrame version of the form
Should you need further help, let us know
- roswellphotoAnswered on July 18, 2013 at 08:32 PM
I don't mind using the iFrame version, but where do I place the code in green? On the article in my CMS where I post the iFrame code? Or somewhere else?
Is the P code supposed to go with that as well?
I've tried the pop-up version and that won't work either. Seems odd that there is so much work-around for IE 10.
- jeanettebmzAnswered on July 18, 2013 at 08:43 PM
Actually disregard the P code, I have deleted it, it was a typo.
The code in green should be at the very top of your webpage. This DOCTYPE declaration should be updated by someone who is able to modify any part of such webpage.
- roswellphotoAnswered on July 19, 2013 at 01:46 PM
Here's what my website admin said (see below). Any feedback or thoughts on best measure to take? Will HTML 5 resolve the issue?
Yes, I can change the site from its current setting, XHTML Strict, to XHTML Transitional. But if I make that change, I’d much rather change to HTML 5, which is where things are headed anyway.
Some additional research is needed. Perhaps you can ask JotForm about HTML 5 instead of XHTML Transitional.
- Will FastieAnswered on July 19, 2013 at 02:09 PM
I'm RPS' Web developer, the person who asked about HTML 5.
In that same context, what about the jQuery version? The RPS site currently uses 1.5.2.
- JotForm SupportWelvinAnswered on July 19, 2013 at 04:20 PM
Unfortunately, we don't have a full jQuery version of our forms. The iFrame Method should work. I've check your webpage and you have the iFrame codes already. Still does not work? Please let us know.
You can try the iframe tags alone, removing the script tags:
<iframe id="JotFormIFrame" style="width: 100%; height: 751px; border: none;" src="//form.jotformpro.com/form/31853283361959" frameborder="0" scrolling="no"></iframe>