I want to upgrade plan just for view months

  • rizkahanifah
    Asked on July 14, 2020 at 9:52 AM

    Hi, I used jotform for the last 2 years and it's very satisfying 

    But now, after having a good time with yearly bronze plan (valid until Dec 2020) 

    I want to try new business and I need to upgrade it into silver plan

    I want to buy silver plan for only view months.. let's say I'll cancel it at Aug 2020.

    So, after that if i don't want to continue, will I be automatically on my last plan (broze plan)?

  • Ivaylo JotForm Support
    Replied on July 14, 2020 at 11:33 AM

    I checked your account and noticed that you had upgraded to Silver earlier today.

    If you decide to downgrade to the Bronze later, you will need to take a new Bronze subscription. We will not be able to restore your old Bronze subscription (from 2019-12-22). 

    Let us know if you need any further assistance.

  • rizkahanifah
    Replied on July 14, 2020 at 12:28 PM
    That's mean if I canceled the silver plan, I will lose the last 6 months
    payment??????
    ...
  • rizkahanifah
    Replied on July 14, 2020 at 12:28 PM
    can I just cancel it few days later and back to my bronze plan? I still
    have it till Dec 2020
    ...
  • Ivaylo JotForm Support
    Replied on July 14, 2020 at 1:37 PM

    When you upgraded today, you received a pro-rated refund for the unused time of the Bronze subscription.

    As you can notice at the Billing tab in your account, we have not charged you for the upgrade to the Silver. The amount for the Silver was deducted from the pro-rated refund for the Bronze.

    If you decide to downgrade to the Bronze, you will need to create a new Bronze subscription. And the system will again automatically calculate and adjust the payments.

    Unfortunately, we can not revert you back to your old Bronze plan.

    Let us know if you need any further assistance.