Account being suspended tomorrow?

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    georgeb
    Asked on July 16, 2013 at 08:55 PM

    The other day, I logged on, to see that I was nearing account quota and would be suspended.  One of the support agents informed me that I had 8 SSL submissions. 

     

    So, I went back and re added all the forms with NON SSL encoding. 

     

    I should still have 2 SSL submissions left.

     

    I just got information that the Sender Email issue had been fixed.  So I went and tested it out. 

     

    Luckily it worked.  Soon as I tested it out, I got an email, stating I hit quota and my account would be suspended on Wendesday. 

     

    Went to my website, and looked at the code for the form, and it is not SSL encoded, and I should still have 2 submissions, so not sure why I got the email?

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    pinoytech
    Answered on July 16, 2013 at 09:09 PM

    Hi,

    I have check your account and I can see that you already reach SSL secured submission. Your account and forms will be temporarily disabled. I will now re-activate your account and reset SSL secured submission but please make sure to use non-secured form in order to prevent this from happening again cause we can only reset SSL secured once.

    Thank you!

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    georgeb
    Answered on July 17, 2013 at 09:44 PM

    Thanks. 

     

    however, none of the forms, should be utilizing ssl anymore.  Will have to double check it, I guess.  Thanks again.

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    pinoytech
    Answered on July 17, 2013 at 11:38 PM

    It's my pleasure George! If you need our assistance again, please let us know at anytime.

    Have a nice day!