I integrated with PayPal successfully, but recieved an API credentials error.

  • TeamWinnebagoland
    Asked on July 14, 2020 at 3:24 PM

    Hello,


    I am receiving this error: 

    Authentication/Authorization Failed
    You do not have permissions to make this API call
     
     

    I used the JotForm application to grant access to PayPal account and integrated with PayPal successfully

    PayPal shows JotForm has API Access

    I am still unable to use the form. I set up the integration today. Perhaps it is not instantaneous.


    Page URL: http://lowley.com/
  • David JotForm Support Manager
    Replied on July 14, 2020 at 7:51 PM

    Hi, are you trying to integrate your form with PayPal through our available integrations? https://www.jotform.com/help/50-PayPal-Forms

    It seems that this is the last form that you have edited: https://www.jotform.com/form/201956564760159

    It has a PayPal Business field, which is not connected to your PayPal Business account:

    1594770643notconnected Screenshot 10

    Please follow this guide: https://www.jotform.com/help/737-How-to-integrate-PayPal-Business-with-JotForm

    Let us know if you need more help.

  • TeamWinnebagoland
    Replied on July 15, 2020 at 11:28 AM
    Hi BDavid! The form above the one you are talking about is the one in
    question. It says connected but I get the attached error when I try to use
    it.
    [image: Screenshot_3.png]
    ...
  • Basil JotForm Support
    Replied on July 15, 2020 at 2:26 PM

    Hi,

    The form in question: ttps://www.jotform.com/form/201956564760159 is still not connected to PayPal, I have opened and checked the form.

    1594837413dgfdgg Screenshot 10

    Please remove and add the Paypal integration then connect to PayPal once again.

    You can follow the relevant guide for more information: this guide: https://www.jotform.com/help/737-How-to-integrate-PayPal-Business-with-JotForm

    We are unable to see the provided screenshot, you can follow the guide below to post screenshots:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Please let us know if you require any further assistance.

  • TeamWinnebagoland
    Replied on July 15, 2020 at 5:28 PM
    Hi Basil! This is the form I am having trouble with
    https://form.jotform.com/201777699324165
    It's at the top of the screen. I'll remove the one you are talking about so
    there is no confusion. Can you please take a look and see if you can find
    why it isn't working?
    ...
  • David JotForm Support Manager
    Replied on July 15, 2020 at 7:42 PM

    Hi, I have checked the form, and it appears to be correctly integrated. Please double check with PayPal that your credentials are correct:

    1594856458paypalpro Screenshot 10

    Also, could you please confirm if your PayPal account is a PayPal Business type? The integration can be used only with PayPal Business: https://www.jotform.com/help/458-How-to-Integrate-Form-with-Paypal-Pro