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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm testing my form on my site and I'm not getting any notifications in my email. The tests are showing up on jotform so I know it's working but I don

    Asked by MechanicalBull on May 05, 2011 at 02:35 PM

    I'm testing my form on my site and I'm not getting any notifications in my email. The tests are showing up on jotform so I know it's working but I don't know what I did wrong that I can't get an email notification.

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    JotForm Support

    Answered by NeilVicente on May 05, 2011 at 03:15 PM

    Hi,

    Can you confirm if you're using the correct recipient address for your email alerts? You have three forms in your account. Two of those forms have submissions and the recipient email address is set to eric@agrlasvegas.com.

    I have checked our mail server logs for that address and I got the following:

    ay 5 14:19:31 monk sendmail[14534]: p45IJVnK014534: to=eric@agrlasvegas.com, ctladdr=jotform (1002/1003), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=32883, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p45IJVXV014536 Message accepted for delivery)

    Please check your Spam/Junk/Bulk mail folders for the missing emails. It should be there. If not, feel free contact us again. We'll await your response. Thank you.


    Neil